Frame Empire

Something gone wrong? Tell us here.

Andrei, our director, reads every complaint himself. We acknowledge it by the end of the next working day and answer in writing within 15 working days. To stop our calls, all we need is your number.

What is it about?
Was your number registered with the TPS or the CTPS?
How should we reply?
Are you complaining for someone else?

We use these details only to deal with your complaint, and keep them for 6 years after it is closed. A request not to be called is kept for as long as we make calls, so that we never call you again. More in our privacy notice.

Other ways to tell us

Email hello@frameempire.co.uk, WhatsApp 07886 705438 (we fill in this same form for you and send you the reference), ring 020 8058 5348 (our AI receptionist takes it down for the director), or write to Frame Empire Ltd, 4 Thameshill Avenue, Romford, Essex, RM5 3BU. A complaint counts however it reaches us.

If you are not satisfied

Ask us to look again within 28 days of our answer, and the director replies within 10 working days. You do not have to do that first: a complaint about how we use personal data can go straight to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113. If your number has been registered with the Telephone Preference Service or the Corporate Telephone Preference Service for 28 days or more, you can also complain to the TPS at tpsonline.org.uk/complaint.