Reception
About 100 calls a month.
£150a month
Or £1,450 a year. Setup £200, paid once. 300 minutes included, then 30p a minute.
- Everything above, on every call
- Transfers to your mobile
- One script change a month
How many calls did you miss this week?
Our AI receptionist answers every one, first ring, day and night, and texts you what they needed. From £150 a month, three months minimum, then month to month.
020 8058 5348
Ring it now and ask for a quote. Sixty seconds. It will tell you it is an assistant, ask what you need, and take your details. That is exactly what your callers would get.
Or skip ours and hear one that answers as your business, in a voice you pick. Free, ready in two minutes, one try of up to 3 minutes, nothing to sign.
Hear your own receptionistThis is what your callers hear.
Nobody hands their phone to something they have never heard. Pick your trade and watch one call run at the pace it happened: what the caller says, what the assistant says back, and what lands on your phone before they have put theirs down.
Incoming, 07700 900318
11:48pm, Tuesday
- AssistantHello, you’re through to your business. I’m the assistant. How can I help today?
- CallerThere is water coming from under my kitchen sink and I cannot stop it.
- AssistantThat sounds urgent, I will pass it straight on. Is it leaking now?
- CallerYes, right now. I have put a bucket under it.
- AssistantCan I take your name and the best number to ring you back on?
- CallerDani Okonjo, on 07700 900318.
- AssistantThank you Dani. O, K, O, N, J, O, and 07700 900318. He has your message now and will ring you straight back.
Played faster than life so you are not sat here for a minute. The call itself took 45 seconds. Nothing here plays until you press it. Hear it uses the real voice that answers. The greeting is a real recording; the rest of the call is written out, because every business gets its own words.
On your phone, before they hang up
- Text to the caller
Thanks for ringing. Your details are with us and someone will call you back shortly.
- Text to you Urgent
Dani Okonjo, 07700 900318. Leak under the kitchen sink, happening now, bucket underneath. Wants someone tonight.
- And the same by email
With the written call, which we keep for 12 months.
The caller gets theirs on the way out of the call. Yours arrives inside a minute, whether you picked up or not.
Pick by how many calls you get.
Minutes are the only cap. If you are not sure, start on Reception; if you go over in two months out of three we move you up and tell you first.
Reception Plus
About 250 calls a month, and bookings.
£250a month
Or £2,400 a year. Setup £300, paid once. 750 minutes included, then 25p a minute.
- Everything in Reception
- Books appointments into your Google Calendar
- Missed-call text-back on your own existing number
- Two script changes a month
Reception Pro
About 500 calls a month, or more than one department.
£350a month
Or £3,350 a year. Setup £400, paid once. 1,500 minutes included, then 20p a minute.
- Everything in Reception Plus
- A second number or department
- A monthly review call
- Minimum term
- Three months from go-live, then monthly with 30 days' notice.
- Minute alerts
- By text and email at 80 and 100 percent of your included minutes.
- What uses minutes
- Time on a call put through to your mobile counts towards your minutes until the call ends. Unused minutes do not roll over.
- Script changes
- Further script changes are £35 each.
- Your number
- Provided by Frame Empire. After the minimum term you can take it with you: we start the transfer within 14 days of your request, at no charge, subject to the carrier's own porting process and number type.
- Paying for the year
- £1,450, £2,400 or £3,350 in advance, and not refunded after the first month, plus the same one-off setup fee. After the year the plan goes month to month unless you renew, and we remind you 30 days before.
- The setup fee
- None when you buy the receptionist with a website, or add it while your website is still with us on Hosted or a Care plan. See bundles.
- VAT
- Frame Empire Ltd is not VAT registered, so no VAT is added.
Full detail on the Terms page.
Twenty voices. Your callers hear the one you pick.
Play any of them. This is the voice that answers your phone, so it should sound like your business, not like a call centre.
Five seconds is enough to rule a voice out, not to pick one. Try a free sample and hold a real conversation with the one you liked, answering as your business. If none of the twenty fit, ask us for another.
Live within 10 working days of having what we need, or your setup fee back.
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20 minutes
We ring you for 20 minutes
You tell us what you do, what callers usually want, and what to say. We write the script.
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Your part
Forward your number
Send your existing number to the assistant, or use the one we give you. Your own number stays yours.
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Together
We test it together
You ring it, we listen, we fix anything that is not right before a single customer hears it.
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Live
Every call answered
From then on it picks up on the first ring, and you get a text and an email per call.
Ten working days from having what we need, or your setup fee back.
And what we are on the hook for.
An assistant that answers the phone is easy to sell and hard to be held to. Most of this is in the Terms as well as on this page, so there is something to point at.
It never pretends to be a person.
Every caller hears at the start that they are speaking to an assistant, and is told when the call is recorded.
We never keep a recording past 30 days.
The written version goes after 12 months. If your callers may share health information, tell us and recording is switched off for your assistant.
It never guesses.
It makes no judgement calls and quotes no price it has not been given. It can mishear a name, which is why it spells names back.
We never own your callers' details.
You do. We only process them on your behalf, under our Data Processing Agreement.
The things people ask first.
Is it a real person?
No, and it says so. It introduces itself as an assistant on every call. It takes a message and passes it on; it does not make judgement calls or quote a price it has not been given.
What if the caller wants to speak to me?
It puts them through to your mobile. If you do not pick up, it takes the message and texts you.
What happens at night?
The same as in the day. It answers on the first ring, 24 hours a day, seven days a week, tells the caller someone will ring back, and you get the summary by text and email within a minute.
Can it book appointments?
On Reception Plus and Pro, yes. It books straight into your Google Calendar and confirms the time to the caller.
What does it cost if I get more calls than the plan?
The minutes over your plan are charged at the plan's rate: 30p a minute on Reception, 25p on Plus, 20p on Pro. Calls it puts through to you count towards the minutes too, for as long as you stay on the line. You get a text and an email when you reach 80 percent and 100 percent of your included minutes, so nothing is a surprise. Unused minutes do not roll over.
Is there a contract?
Three months minimum from the day it goes live, then monthly with 30 days' notice by email. Or pay for the year in advance: £1,450 for Reception, £2,400 for Reception Plus, £3,350 for Reception Pro.
Do I keep the number if I leave?
Yes. The number is provided by us for the service, and after the minimum term you can take it with you at no charge, subject to the carrier's own porting process and number type. If you forwarded your own existing number to it, that number was always yours.
Stop losing the calls you never hear.
Tell us a little about your business and we will ring you back to set it up.